Conditions of sale
Article 1 - Object
The object of these Conditions of Sale is the purchase of products and/or services carried out remotely via telematic network on the Climamarket.com website belonging to ClimaMarket Europe S.L.U Each purchase transaction will be governed by the provisions of Legislative Decree no. 185 of 22 May 1999 and Legislative Decree no. 196/03 "Personal Data Protection Code", which governs the processing of personal data, including data held abroad, carried out by anyone who is resident or based in Italy.
Article 2 - Acceptance of the general conditions of sale
The Customer, by sending his purchase order electronically, declares that he has read the conditions of sale, the proposed payment methods and the entire purchase procedure.
Article 3 - Purchasing methods and prices
Before confirming the purchase, the total cost of the order will be summarised to the Customer, and he will have the possibility of modifying all or part of the order, or cancelling it completely. The prices of the products are clearly indicated on the site and include VAT. At the price of the product must be added the shipping cost, the amount of which may vary depending on the delivery method requested and/or the total amount of the order. In the event that the product is not available, you will be informed by e-mail. ClimaMarket Europe S.L.U. reserves the right to change the prices shown on the site www.climamarket.com without notice.
Article 4 - Shipping and payments
Shipping methods can be seen on the "Shipping" page in the Customer Service section. The times indicated for delivery times are purely indicative and are in no way binding for ClimaMarket Europe S.L.U. Payment methods are listed on the page "Payment methods" in the Customer Service section.
Article 5 - Right of Withdrawal
Pursuant to Legislative Decree no. 206/2005, our Customers defined by the same decree as "consumers" have the right to withdraw within 14 days from receipt of goods. Withdrawal must be communicated by registered letter with return receipt to the following address:
Climamarket at ClimaMarket Europe S.L.U
Carrer de Picanya, 38 Bajo
46900 Torrent, Valencia. Spain
The communication can be sent in advance by email to info@climamarket.com. The customer must return the goods intact and in their original packaging within 10 days. The shipping costs shall be borne by the customer.
The time limit for the refund is 30 days.
The goods are normally collected from the customer by one of our express couriers or must be sent to:
Climamarket // ClimaMarket Europe S.L.U
Carrer de Picanya, 38 Bajo
46900 Torrent, Valencia. Spain
Article 6 - Protection of Privacy
The conditions for the processing of data can be seen on the page "processing of personal data" in the Customer Service section.
Article 7 - Legislation in force and place of jurisdiction
Our entity is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4o 1, 28014 Madrid (Spain). For further information: www.confianzaonline.es.
These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Conduct, users may turn to Confianza Online for the alternative resolution of any disputes (https://www.confianzaonline.es/como-reclamar/formulario-de- claims/). If the complaints relate to electronic transactions with consumers, or to data protection when they are related to this area, the complaints will be resolved by the Confianza Online Mediation Committee, which is accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising, or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.
We would also like to remind you that you can access the European Union's online dispute resolution platform by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
